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Optimizing Facility Service Business Operations

Chris Cotter

In the cleaning industry, efficient business operations can make a big difference in the success of a company. From managing staffing and scheduling to ensuring that the right supplies are on hand, there are a multitude of factors that can impact the speed and quality of cleaning services. By optimizing these operations, cleaning businesses can improve their bottom line, increase customer satisfaction, and reduce stress for employees. In this blog post, we'll explore some key strategies for optimizing business operations in the cleaning industry.

Establish Solid Operating Procedures

Standard operating procedures (SOPs) for cleaning services can vary depending on the company and type of facility, but generally include the following steps:

  1. Preparation: Gathering supplies and equipment, such as cleaning solutions, cloths, vacuums, etc.
  2. Health and safety: Following proper hygiene and safety protocols, such as wearing gloves, masks, and eye protection.
  3. Dusting and wiping: Clearing surfaces of dust, dirt, and cobwebs.
  4. Vacuuming and mopping: Removing dirt and debris from floors and carpets.
  5. Sanitizing: Disinfecting frequently touched surfaces, such as door handles, light switches, and countertops.
  6. Restocking supplies: Replacing paper towels, soap, and other consumables as needed.
  7. Inspections: Checking the cleanliness of the facility and identifying areas that need extra attention.
  8. Documentation: Recording tasks completed, supplies used, and any issues or incidents that occur.
  9. Final check: Ensuring that all areas are clean, tidy, and ready for use.

Reduce Clean Times and Increase Efficiency

  1. Streamlining processes and standardizing cleaning techniques.
  2. Implementing team cleaning and delegation of tasks.
  3. Use high-quality, efficient equipment and supplies.
  4. Prioritize cleaning tasks and focusing on high-traffic areas.
  5. Utilize time-saving technologies such as wireless communication devices and task management software.
  6. Implement a continuous improvement program to evaluate and improve processes.
  7. Encourage open communication and feedback from staff to identify inefficiencies.
  8. Provide ongoing training and development opportunities for staff.
  9. Utilize data and analytics to monitor and optimize cleaning performance.
  10. Collaborate with clients to prioritize and schedule cleaning tasks based on their specific needs and requirements.

Implement a Training Process

  1. Develop a comprehensive training program that covers all aspects of cleaning operations.
  2. Provide hands-on training and demonstrations.
  3. Provide written materials and visual aids to reinforce training.
  4. Encourage employee participation and feedback during training.
  5. Assign experienced staff as trainers and mentors.
  6. Offer ongoing training and development opportunities.
  7. Encourage cross-training and job shadowing.
  8. Provide regular performance evaluations and feedback.
  9. Incorporate new technologies, techniques and equipment into training.
  10. Create opportunities for employees to observe and learn from each other and industry experts.

Follow Industry Regulations and Standards

Here are a few to keep in mind:

  1. OSHA (Occupational Safety and Health Administration) regulations for workplace safety.
  2. EPA (Environmental Protection Agency) regulations for the safe use and disposal of cleaning products.
  3. Department of Labor regulations for employee wages and hours.
  4. MSDS (Material Safety Data Sheets) requirements for cleaning products.
  5. Health department regulations for cleaning and sanitizing in food service areas
  6. Building codes and fire safety regulations.
  7. Industry-specific regulations for commercial cleaning, such as those for medical facilities or schools.
  8. Privacy regulations for handling confidential information in client facilities.
  9. Insurance requirements for liability and workers compensation.
  10. Local business licensing and tax regulations.

Utilize Technology and Software

Here are some ways software like TonDone can help your business operations:

  1. Streamlining scheduling and dispatching of cleaning crews.
  2. Providing real-time communication and updates between staff and management.
  3. Tracking and managing inventory and supplies.
  4. Automating invoicing and payment processes.
  5. Keeping accurate records of cleaning tasks and performance.
  6. Providing real-time data and analytics for decision-making and continuous improvement.
  7. Improving customer service through appointment scheduling and customer relationship management.
  8. Automating reminders and notifications for tasks and schedule changes.
  9. Improving job site safety by tracking compliance with OSHA regulations.
  10. Facilitating collaboration and communication among staff and management.


In conclusion, implementing best practices and utilizing technology in cleaning operations can help businesses increase efficiency, reduce costs, and improve the quality of their services. By streamlining processes, providing comprehensive training, following industry standards and regulations, and leveraging work software such as TonDone tailored to the cleaning industry, businesses can optimize their operations and remain competitive in an increasingly demanding market. Continuous improvement, open communication, and data-driven decision-making are also critical to success in this industry. The cleaning industry is constantly evolving, and staying up-to-date on industry trends and advancements is essential for long-term success.

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