Customers

Topics on customer satisfaction, retention, and growth.

Using Customer Feedback to Improve and Expand Your Janitorial Business

In today's competitive business environment, it's more important than ever for companies to prioritize customer satisfaction. For janitorial businesses, this is especially true, as cleanliness and customer service are integral to the services they provide. By actively seeking and listening to customer input, janitorial businesses can not only improve their services and increase customer satisfaction, but also identify new opportunities for growth and expansion.

Read Story

How To Keep Your Customers And Grow Your Services Business

When we talk to companies, we hear a common question: How do we grow our business? This is a complex question and requires addressing a number of critical issues.

Read Story

How Being Proactive Can Improve Your Service Business

One of the most important concepts for a successful business is to be proactive. In most areas of the business, you should not wait for issues to happen, but predict and address them before they happen.

Read Story

Why should new technology be easy to use?

Many of the most used technology services and devices have something at their core that differentiates them from their competition. Sometimes it is a cool feature, but most of the time, it is that they are easy to use.

Read Story

Building Trust With Building and Facility Service Customers

Like many people, I want to work and partner with people I can trust. That trust is built on a shared understanding and and expectation of honest business dealings. In truth, honesty is easy when everything is going well and there are no challenges. The difficulty is being honest when it could make you look bad or could hurt you.

Read Story

9 Tips to Increase Customer Retention

Maintaining your customers is critical to building a successful and stable business. We provide some strategies that can help.

Read Story

Never miss a minute.

Join our newsletter to get great insights into industry trends. We love to share our experiences as we work with leaders in the space.
We will never share your email address with third parties.